Shipping policy

Delivery included to UK mainland (Great Britain) addresses. See exclusions and regional notes below.
No‑quibble same‑day return: If you refuse the item with the delivery team on the day of delivery, return is free and a full refund will be issued (see Return & Refund Policy for inspection terms).
Made to order: Manufacturing typically takes up to 6 weeks. Once your piece is ready, delivery with Proovia is scheduled directly with you and can take up to a further 7 days, depending on access and scheduling.

We deliver with Proovia, a two-person team, offering room-of-choice delivery as standard at no extra charge. The team will unwrap, photograph, and carry out a basic inspection for transit damage before leaving.

Once your order is booked with Proovia, you’ll receive an email/text as they schedule your route and offer proposed dates.
On delivery day you’ll have live tracking, a 3‑hour time window, and a pre‑call before arrival.

Please measure door widths, hallway turns, ceiling heights on staircases, tight corners and lifts before ordering and again before delivery.
If you’re unsure about access, email customer service with photos or a short video of the route and we’ll advise.
Where access is unsuitable and delivery cannot be completed, a redelivery or collection charge of £80 will apply. This is separate from our standard 30-day return policy, which remains free of charge when access has been correctly measured and delivery has gone ahead as planned.

Please inspect your item on arrival. If you notice transit damage, inform the delivery team immediately and add photos to the delivery notes. Also contact us within 48 hours so we can assist.
Property damage: If the delivery team causes damage despite suitable access, note it on the delivery paperwork with photos. We’ll liaise with the carrier to investigate. If damage occurs because access was unsuitable or not measured, responsibility rests with the customer.

Same‑day refusal with the delivery team: free return, full refund (subject to inspection).
After delivery (within 30 days): You may return in original packaging. See the Return & Refund Policy for inspection and deductions where applicable.

Included area: UK mainland (Great Britain) addresses, excluding the regions below.
Exclusions: We do not deliver to the Channel Islands or the Isle of Man.
Scottish Highlands & Islands: Delivery can be arranged via a secondary carrier (Hebridean Haulage) on a customer‑arranged, customer‑paid basis. We will coordinate handover at our workshop or an agreed GB‑mainland hub. All costs and risks of onward transport are the customer’s responsibility.
Northern Ireland & Republic of Ireland: Delivery can be arranged, but all costs are payable by the customer. Lead times and time windows may differ from our standard service.
Please contact us before ordering for any of the regions above so we can advise on packing, access and indicative costs.
Remote GB postcodes: Certain Highlands postcodes (e.g., IV, KW, HS, ZE, PH19–41, PH49–50, PA20–80) may carry surcharges or require alternative arrangements—please ask for a quote before ordering.

Risk in the goods passes on delivery. Ownership passes once we receive full payment.

Lead times are good‑faith estimates. If delays occur, we’ll keep you updated and rearrange delivery as needed.

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