Refund policy

We want you to love your handmade furniture. If something isn’t right, the following policy applies.

Returns After Delivery Day (Within 30 Days)

  • You have 30 days from the date of delivery to request a return, but notify us within 48 hours.

  • Returns must be booked via our customer support team; we’ll arrange the collection.

Condition & Inspection

  • Refunds are processed only after the item is received back at our workshop and inspected.

  • Items must be returned in a clean, saleable condition, free from:

    • Tears, rips or fabric damage

    • Pet hair, pet odours or pet‑related damage

    • Scratches, dents or frame damage

    • Spillage, stains or odours (including smoke)

  • Deductions: If we identify damage or excessive wear, we will deduct a repair/cleaning fee proportionate to the cost of remedying the issue. We will provide a breakdown of any deductions.

Refund Method & Timing

  • Refunds (less applicable charges/deductions) will be made to your original payment method.

  • Please allow 5–10 business days from successful inspection for funds to appear, subject to your card issuer/bank.

Exclusions & Notes

  • This policy does not affect your statutory rights under the Consumer Rights Act 2015 for faulty goods.

  • If an item arrives faulty or damaged on delivery, please notify the delivery team immediately and contact us within 48 hours with photographs so we can resolve it promptly.

How to Start a Return

  1. Email or call our customer care team with your order number and reason for return.

  2. We’ll confirm eligibility and, if applicable, take the £80 collection fee.

  3. We’ll schedule collection and confirm your refund once the inspection is complete.